Payment Policies
Payment Policies
The payment policies below form an integral part of the Terms and Conditions of Use.
1. Identification
This site is owned, maintained, and operated by LofCase.
2. Contact - SAC
If the User needs information, clarification, or services regarding this Payment Policy, LofCase provides WhatsApp and email as communication channels for all inquiries.
(a) By email at: support@lofcase.com. Whenever the User contacts any customer service channel, they must provide their phone number and email address so that their request can be processed.
The User will receive confirmation of receipt of their request within five (5) days via the same communication channel, and it will be processed and responded to as quickly as possible. Users should also review the other policies on this site.
3. Payment Terms in the Product Offer
LofCase provides, for each product, a page containing a description of the product’s characteristics, including composition, health and safety risks (if any), duration, origin, stock availability, payment terms, full upfront price, and delivery availability.
Due to potential price updates, the amount to be paid will be the one displayed in the cart at the time of purchase.
4. Purchase Order - Choosing the Payment Method and Terms
To purchase products, the Customer must access their account and follow the instructions on the Site. After selecting the products and quantities, the customer will be directed to the payment page, where they will choose the payment method and terms. This is the last opportunity to correct any errors. After completing the purchase, no changes can be made to quantities, products, payment methods, or terms.
Upon completion, LofCase will immediately send an email to the Customer with the purchase/order number, products and quantities purchased, price, shipping cost, payment method, and estimated delivery times.
LofCase may contact the Customer to confirm the purchase in case of discrepancies. If unable to verify data, LofCase may cancel the purchase and notify the customer via email.
5. Order Modifications
LofCase does not accept changes after the purchase is completed. If urgent modifications are required, the Customer may contact LofCase SAC. Changes will only be made if the order has not entered the processing stage.
6. Payment Methods
Customers can pay using credit or debit cards (VISA, MASTERCARD) as the cardholder or authorized user. LofCase reserves the right to refuse third-party cards issued abroad for security reasons.
Payments via bank slip must be made in a single installment. The slip must be printed and paid at a bank branch, ATM, or online banking platform by the due date (2 business days), under penalty of automatic cancellation. Orders are approved only after full payment confirmation, which is automatically processed within 3 business days.
7. Payment Methods, Delivery, and Return of Products
Delivery: During purchase, LofCase informs the estimated delivery time based on products, quantities, stock, and delivery distance. The estimated period starts from order approval upon payment confirmation, varying by payment method (Card, PayPal, or Klarna).
Return: If the Customer wishes to cancel a purchase, they must contact LofCase SAC within 7 days of delivery. The return procedure follows the Exchange and Returns Policy. If the product is eligible, LofCase will arrange a refund.
Refunds for credit or debit card payments are processed via chargeback within 72 hours of return acceptance; the card administrator completes the remaining process. Payments made via bank slip will be refunded via deposit into the Customer’s account as indicated in the Exchange and Returns Policy.
Team LofCase